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Emergency Contact

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Need to get in touch with someone? Can't find someone? Get help from other eBay members who can suggest some solutions to your problem!
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Posted by (

)

on Feb-09-10 at 06:42:13 PST

Listings

rdhinmn I think they go to the first page of "contact us", see the list of questions and don't find the live help button on that first page. They don't bother to type in a question or click more options. Either of those will get live help or a phone number

Posted by (

) on Feb-09-10 at 06:38:07 PST

Listings

Seems a lot of people do not recognize "Contact Us" as a portal to Live Help - one of their worst moves.

Posted by (

) on Feb-09-10 at 06:37:23 PST

Listings

mitey12345 - they still have the online help - To get Live Help go up to the Help box, top right on any eBay page, and click it. On the screen you get, use the Contact Us button. If your browser supports it, you will get a live help screen or a phone number, depending on your problem, or might be told to use webforms. Turn off any pop-up blocker if it is a help screen. It may be a wait, so stick with it.

Posted by (

)

on Feb-09-10 at 06:28:40 PST

Listings

it seems ebay makes things more difficult day by day instead of making things easier. it used to be you could go to them for help in one of two ways. you could either go to "online help" and chat online with a person that knew SOME of the answers OR they used to have a phone number available to you IF you had a store.
I just wasted 20 minutes and have not been able to find EITHER of these, HELP!!!! Thanks in advance, John

Posted by (

)

on Feb-09-10 at 05:42:23 PST

Listings

babygaptwins: You need to go to options and mark the countries you do not ship to just putting that statement in your auction description means nothing.

File and Unpaid Item Dispute to try and get the FVF refunded and relist the item AFTER you change the options to ship ONLY to the countries you will ship to.

Posted by (

) on Feb-09-10 at 03:21:12 PST

Listings

I am having an issue with another member and can't figure out how to deal with it. This member won an auction of mine and lives in Germany. I don't ship international. Someone asked me about shipping to Germany before the auction ended and I told them I only ship within the US and I posted it on my auction page so everyone could see it. I have told her multiple times that I don't ship international. Her last message said Thank you for your answer, I can't understand why you won't ship the shoes to Germany, now please send me the invoice so I can pay. ??? What do you do with someone like that. I open a case so I could cancel the transaction and get my final value credit fee and she of course denied it. How do I get my credit from this sale and avoid her leaving me negative feedback

Posted by (

)

on Feb-09-10 at 00:52:57 PST

Listings

This board is volunteer manned by knowledgeable eBay members.....NOT eBay staff.
eBay staff does NOT read the posts here and will not answer your questions here or via email.
The members that help here usually know more than eBay Live Help does!
If no one seems to be here at the time you ask your question, either:
1. Look thru the info in the big colored post below.
2. Scroll down and read some of the other poster's questions for similar problems and the responses they received. Your problem may have already been addressed and solved.
3. Click on the Community link at the top right of any page and look for a more topic specific board to ask your question.
4. If it's a real emergency, check my me page and use the info there if you need to - http://cgi3.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=ozme
5. To reach ebay go here: The New Live Help Page: http://pages.ebay.com/help/contact_us/ChatCategorization.html
and choose the topic option that matches your problem.
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To Pull Your Auction Partner's Contact Info to call them, go here: http://search.ebay.com/_W0QQtZvbQQsofindtypeZ9
You will need the auction (transaction) number and their User ID.
Their info will be emailed to you and your info will be emailed to them.
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UID Info For Sellers: What to do when a buyer doesn’t pay (unpaid item process): http://pages.ebay.com/help/sell/unpaid-items.html

INR/SNAD Dispute Info For Buyers:
Read about eBay's Fraud Policy - Item Not Received - Item Significantly Not as Described - a claim can be filed between 10 and 60 days after close of auction.
Report/start an Item Not Received or Item Significantly Not As Described dispute: http://feedback.ebay.com/ws/eBayISAPI.dll?InrCreateDispute
Buyer Protection: Step by Step: http://pages.ebay.com/help/tp/isgw-buyer-protection-steps.html

PayPal Dispute Resolution: http://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/general/PPDisputeResolution-outside - a dispute has to be filed within 45 days of end of auction.
Once a dispute is filed, there is a 20 day deadline to escalate the dispute to a claim.
When a PayPal dispute is filed, a seller has to show PayPal proof that they shipped within 7 days of receiving payment.

To get PayPal's phone number, use this link https://www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab and scroll down to Help by Phone and click the Service Center link and sign in on the next page to get PayPal's phone number.

*PayPal Seller Protection Policy Info: https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside#spp-policy

*PayPal Protection Terms For Buyers and Sellers: https://www.paypal-promo.com/protection/terms/

If You Think You've Been Ripped Off: http://www.mindspring.com/~bookdealers/ripoff.html - Pay extra attention to the mail fraud section.
Mail fraud is a Federal offense.
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Live Help
* The Best Live Help On eBay: http://chatboards.ebay.com/chat.jsp?thread=81&forum=1&limit=360
* eBay has a new page for contacting Live Help.
Go here: http://pages.ebay.com/help/contact_us/ChatCategorization.html and choose the chat topic that best fits your problem.
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The SITE MAP and the A to Z Help Index are very helpful:
*Site Map: http://pages.ebay.com/sitemap.html?ssPageName=h:h:smap:US
*A To Z Help Index: http://pages.ebay.com/help/index/A.html
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To learn about and protect yourself from spoof eBay emails, visit the following pages:
*eBay's Security Center: http://pages.ebay.com/securitycenter/
*Spoof Email Tutorial: http://pages.ebay.com/education/spooftutorial/
*eBay Marketplace Safety Tips - Foreign Cashier's Check Scam:
http://pages.ebay.com/securitycenter/mrkt_safety.html#foreigncheck
*Read This Message (on eBay) From Western Union About Wire Transfer Scams: http://pages.ebay.com/securitycenter/mrkt_safety.html
*Find out more about Nigerian Scams:
http://www.hoax-slayer.com/nigerian-scams.html
*Find out more about Phishing Scams: http://www.hoax-slayer.com/phisher-scams.html
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Half.com is an ebay company, but ebay DOES NOT do the Customer Support or run the company.
*Half.com Buying and Order Problems: http://pages.half.ebay.com/help/buyer/buyerorderprob.html
*Half.com Customer Service phone number: 1-800-545-9857 (Phone support hours are 8 a.m. to 6 p.m. - Monday thru Friday EST)
*Half.com Discussion Board: http://forums.ebay.com/db1/forum.jspa?forumID=1000000002
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Don't be a victim of Internet fraud!
Who should I notify about fraud or scam attempts?
* FTC toll free hotline: 877-FTC-HELP (877-382-4357)
* FTC online complaint form (http://www.ftc.gov)
* Canadian PhoneBusters hotline: 888-495-8501
* Internet Fraud Complaint Center (http://www.ic3.gov)
* Non-emergency number for your local police department.
To file a complaint, go to www.IC3.gov
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BUYERS - PROTECT YOURSELF AGAINST VEHICLE AND OTHER SCAMS ON EBAY AND CRAIGSLIST!
Go here: http://cgi3.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=ozme

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